A burst pipe can put an inch of water across a basement floor in under twenty minutes. A backed-up main line can turn a Sunday dinner into a hazmat situation. When it happens, the two things that matter most are speed and knowing what to do until help arrives — that's exactly what our emergency line is built for.
When you call, a real person picks up — never a voicemail box, never an offshore call centre reading a script. We ask a few quick questions to understand the severity, give you safe first steps (like where the main shut-off is), and get a technician moving toward your door.
Situations we treat as true emergencies
- Burst or split supply pipes actively flooding a room
- Sewer backup coming up through floor drains or basement fixtures
- No water pressure anywhere in the home
- Water heater leaking and flooding a mechanical room
- Sump pump failure during active rainfall or snowmelt
What to do while you wait
- Shut off the main water valve if the leak is a supply line, not a drain
- Move electronics and valuables away from rising water
- Avoid running any water or flushing toilets if it's a sewer backup
- Take photos of the damage for insurance before cleanup starts
